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Events & Calendar: Annual Conference > OLA 2013: Thursday Programs > Extracting the Details: The Ref
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OLA 2013

Extracting the Details: The Reference Interview in Practice

Date: April 4, 2013
Time: 4:30 p.m.
Sponsors: Public Libraries Division, University and College Division, Oklahoma School Librarians, Support Staff Roundtable

Library users often pose questions that appear simplistic or directional on the surface, but actually mask a more nuanced and complicated information need. The reference interview is the librarian’s primary tool in accurately uncovering the users’ information need and in prescribing the most appropriate resources. This session will provide an overview of the primary elements and sequential steps of the reference interview and why its implementation should not be overlooked in our reference transactions.

Photo of Jerod GerfenJerod Gerfen grew up in Cushing, OK and attended Oklahoma State University. After finishing his bachelor’s degree, he relocated to Colorado where he obtained his first library job within the Pike’s Peak Library System. Jerod eventually returned to Oklahoma where he earned his M.L.I.S. in 2009 from The University of Oklahoma. He has been employed with the Metropolitan Library system since 2006, and currently works as a librarian at the Midwest City Public Library. While not at work, Jerod enjoys composing music, exercising, gardening and spending time with his wife and cats.

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