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Events & Calendar: Workshops > UCD/PLD Workshop: When Patrons Don't Show You Love
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When Patrons Don't Show You Love workshop logo When Patrons Don't Show You Love

Sponsored by University & College Division (UCD) and Public Library Division (PLD)

This workshop will help librarians from all types of libraries think more deeply about library security, consider effective methods of coping with disruptive patrons and security concerns, and learn about further resources to consult.

When: Friday, February 14, 2014, 9:00 a.m. - 4:30 p.m.

Where: Learning Resources Center, Rose State College (405-733-7370)

Cost: $65 for OLA members, $130 for non-members (includes lunch)

Registration: Online or download the flyer

Registration Deadline: February 7, 2014

CE Units: .54


9:00 - 9:30 
Registration & Coffee
9:40 - 9:55 
Welcome and Introductions
10:00 - 11:30 
“Dealing with difficult patrons” —Linda Hyams, Metropolitan Library System
11:45 - 1:00 
Lunch on-site; vegetarian option
1:15 - 2:45 
“Not just difficult, but dangerous patrons” — Chief Rick Bolar, Southwest Oklahoma State College
3:00 - 4:30 
Guided discussion/roleplay —Kristen Burkholder, Oklahoma City University
Evaluations and adjourn

 For more information, contact Kristen Burkholder at 405-208-5956 or

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