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Events & Calendar: Annual Conference > OLA 2014: Wednesday Programs > Merging Departments, Service D
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OLA 2014

Merging Departments, Service Desks and Staff: Managing Change While Improving Customer Service and Staff Morale

Date: Wednesday, April 2
Time: 3:00 p.m.
Sponsor: Information Technology Roundtable (ITRT)

This presentation will examine the opportunities change brought to a newly created Access Services Department. Organization, management, staffing, expanded services and customer service will be covered as well as the efforts used to successfully maintain staff morale.

Pamela JohnstonPamela Johnston, Interlibrary Loan Librarian, University of North Texas Libraries

Pamela Johnston is currently the Interlibrary Loan Librarian at the University of North Texas.  She has been with the UNT Libraries for 23 years.
Mary Ann Venner,Head of Access Services, University to North Texas Libraries
Mary Ann Venner is currently the Head of Access Services at the University of North Texas Libraries.  She has worked in an academic library setting in public service areas for over 15 years.



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