Communicate with Confidence
11:00 am-12:00 pm
Sponsored by GOLD
Are you a nervous public speaker? Do you hate those awkward, difficult conversations? Do you want to be a better interviewer? No matter the topic - excellent communication skills can help you be more successful in life. Get started building those skills in this session, where we will discuss the top three tips for successful communication.
- Improve communication skills
Catherine Hakala-Ausperk is currently the Executive Director of the Northeast Ohio Regional Library System (NEO-RLS). A consultant and frequent speaker at national and state conferences, staff days and workshops, I have a passion for supporting, coaching and developing successful libraries, staff members and leaders. I am a 30-year public library veteran and an adjunct faculty member of Kent State University's School of Library and Information Science, where she teaches Management. She has been a contributor and guest editor for ALA - APA's Library Worklife and her first book, "Be a Great Boss: One Year to Success", was published in January, 2011, by ALA Editions. Her new book, "Build a Great Team: One Year to Success", was released by ALA Editions in April of 2013. I am proud to be an Ohio Certified Public Librarian and an American Library Association Certified Public Library Administrator (CPLA).