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OLA 2018: Troubleshooting Electronic Resources
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Troubleshooting Electronic Resources

Wednesday, April 25, 2018
1:30 PM – 2:30 PM
Promenade B

The electronic resources environment contains many areas where various systems touch, creating ample opportunity for access errors. In this presentation I will briefly cover these systems, the ways in which they interact, and the kinds of errors that can be caused by mis-matches between systems. I will then use the scenarios sent by the TSRT to illustrate ways to diagnose different error types. Finally, I will cover a few tips for prioritizing multiple errors, reporting them to others, and tracking their resolution.

Presented by: Kirsten Davis
Sponsored by: Technical Services Roundtable
Areas of interest: Technical services, Technology, Public services, Electronic resources

Kirsten Davis

Kirsten Davis is the Application Administrator at the University of Central Oklahoma, where she oversees Alma, Primo, and proxy configuration. She is a member of OLA and SIGALO, and her professional interests include complex e-resources troubleshooting and search log analysis. Outside of work, Kirsten enjoys singing in the Edmond Community Chorale.

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