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Events & Calendar: Annual Conference > OLA 2013: Thursday Programs > Revitalizing your Customer Serv
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OLA 2013

Revitalizing your Customer Service

Date: April 4, 2013
Time: 11:00 a.m.
Sponsors: Supervisors, Managers, and Administrators Roundtable, Public Libraries Division, University and College Division

Leverage the Center for Inner Quality's unique Customer Service V.O.I.C.E.  Customer Service V.O.I.C.E is a model to enhance your organization's customer service image, gain greater employee buy-in and support in delivering exceptional customer service experiences, help employees see their importance in organizational mission, challenge employees to create value proactively, map customer connections to identify opportunities to raise the bar on service, maximize those connections by selecting behaviors/actions that strengthen customers’ perceptions of your service, and examine the verbal and non-verbal etiquette strategies to make a difference.

Photo of Lauren BurnettLauren Burnett is President for the Center for Inner Quality.

For over 25 years, she has provided professional development workshops, consulting and key note speaking presentations to increase the effectiveness, empowerment and emotional intelligence of people in the workplace.

A certified emotional intelligence facilitator and business coach, Lauren serves many library systems with programming that raises the bar on service, builds leader capacity includes her own VOICE model for customer service, leadership, communication, professionalism, workplace attitudes, team work and change and resiliency

Lauren has appeared on TV and radio speaking on human potential development and has authored numerous articles in newspapers and trade publications.

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