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PLD Program with Suzette Chang
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March 31, 2016

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Photo of Suzette ChangParticipant Observations: A New Approach to Interacting with Library Patrons
8:00-9:00 am
Sponsored by PLD

Session Description

This session will teach attendees to be participant observers.  This invested approach is necessary as we develop ways to serve library patrons in the 21st century.  Specific anthropological tools will be addressed in this interactive discussion.  Adopting this approach is important for the future of Oklahoma libraries.

Session Objective

The objective is to broaden our cultural understandings. This is significant as Oklahoma libraries serve patrons that are new to Oklahoma.

Suzette Chang

Suzette is the Director of Library Services for the Guthrie Public Library.  She serves the library's user community, manages the library budget, supervises staff members, makes administrative decisions and interprets policies.  Suzette has a Master’s Degree in Library and Information Studies from the University of Oklahoma.  She focused in socio-cultural anthropology, specifically library user cultures.  Suzette is also the mom of two young adults and a bonus mom to three new adults.

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