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OLA GOLD Program with Catherine Hakala-Ausperk
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March 31, 2016

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Communicate with Confidence
11:00 am-12:00 pm
Sponsored by GOLD

Session Description

Are you a nervous public speaker? Do you hate those awkward, difficult conversations? Do you want to be a better interviewer? No matter the topic - excellent communication skills can help you be more successful in life. Get started building those skills in this session, where we will discuss the top three tips for successful communication.

Session Objective

  • Improve communication skills

Catherine Hakala-Ausperk

Catherine Hakala-Ausperk is currently the Executive Director of the Northeast Ohio Regional Library System (NEO-RLS). A consultant and frequent speaker at national and state conferences, staff days and workshops, I have a passion for supporting, coaching and developing successful libraries, staff members and leaders. I am a 30-year public library veteran and an adjunct faculty member of Kent State University's School of Library and Information Science, where she teaches Management. She has been a contributor and guest editor for ALA - APA's Library Worklife and her first book, "Be a Great Boss: One Year to Success", was published in January, 2011, by ALA Editions. Her new book, "Build a Great Team: One Year to Success", was released by ALA Editions in April of 2013. I am proud to be an Ohio Certified Public Librarian and an American Library Association Certified Public Library Administrator (CPLA).

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