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Outcome Measurement Made Easy
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Outcome Measurement Made Easy: A Free Toolkit for Public Libraries 
Sponsor: Public Libraries Division

Date: Tuesday, April 25
Time: 1:30-2:30 pm
Location: Salon H


Session Description: 
An overview of the importance of outcome measurement and how Project Outcome works, including a guest library speaker who ran the Project Outcome surveys in their library to talk about their experience and lessons learned.

Samantha LopezSamantha Lopez is the Project Coordinator for PLA’s performance measurement initiative, Project Outcome, funded by the Bill & Melinda Gates Foundation, providing coordination, content, and user support. Prior to joining PLA, Samantha worked as a membership coordinator for the Teamsters Local Union No. 703 where she provided dues and benefits support for members, while also managing the Local’s website. Samantha received her Master’s in English Literature from the University of Illinois at Chicago and her Bachelor’s in English Literature from the University of Illinois at Urbana-Champaign.

Laura RaphaelLaura Raphael, MA, MLIS, has worked in public libraries for 15 years. While she is currently the Children’s Services Coordinator for the Tulsa City-County Library system and was previously the Youth Librarian for the South Broken Arrow Library branch, she spent nearly 8 years working at the Central Library, co-founding the nationally known Your Next Great Read Readers’ Advisory service for adult readers. When Central closed for renovation in 2013, she was told “You’ve worked with adults for a decade, so now you’ll be doing baby storytime!” Fortunately, she fell in love with children’s services and is excited to be supporting TCCL staff in their programming efforts. She has published a number of articles in Public Libraries, Library Journal, American Libraries, and This Land Press.

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